Questions
Delivery, ordering, protein, cooking, storage and allergens.
Do you deliver across Lahore?
Yes. We deliver to addresses across Lahore. Delivery charges are not included in the product prices and are paid directly to the rider when your order arrives.
Is there a minimum order?
No. There is no minimum order value. Order a single pack of roti or a full freezer restock, whichever suits you.
How do I place an order?
Use the order form. We need your full name, phone number, complete delivery address and a number the rider can reach on delivery day. We confirm every order before it is packed.
Are OnDiet Kitchen products frozen?
Yes. Everything is supplied frozen and should be stored at −18°C or below, following the instructions on the pack.
Are these diet foods?
No. OnDiet Kitchen is for anyone who wants convenient, nutrition-conscious food. You do not have to be on a diet, or trying to change your weight, to eat it. The recipes are simply built with more protein and fewer unnecessary calories than most frozen food.
How much protein is in your products?
It varies by product. Chicken tikka, chicken steak and peri-peri chicken all carry 23 g of protein per 100 g. Chicken malai boti has 21 g per 100 g. Per 80 g piece, the smash patty has 14 g, the shami kebab 13.5 g and the chapli kebab 13 g. Full figures are on the menu page.
How do I see the nutrition information?
Every pack carries a QR code. Scan it to see calories, protein, carbohydrates, fat, serving size, ingredients and cooking instructions for that product. The same figures are published on our menu page.
How do I cook the products?
Instructions are printed on every pack and set out product by product on our cooking guide. Some items, including shami kebab, chapli kebab, roti and paratha, cook straight from frozen. Chicken tikka, malai boti and peri-peri chicken should be thawed first.
How should I store them, and how long do they keep?
Keep frozen at −18°C or below. Return unused portions to the freezer promptly, and do not refreeze anything that has fully thawed. Our intended shelf life is up to 4 months from the packing date when stored correctly. Always follow the Best Before date printed on the individual pack.
Do the products contain allergens?
Some products contain or are prepared using wheat and gluten, eggs, milk and dairy, soy and other potential allergens. If you have a food allergy or intolerance, please read the ingredient information on the individual product label before eating.
Who makes OnDiet Kitchen food?
OnDiet Kitchen is dietitian-led. The recipes are developed by a qualified nutrition professional rather than designed purely for taste and shelf life. Read the story.
Can I return an order?
For food safety reasons, frozen products cannot be returned or exchanged once they have been delivered. If something arrives damaged, has thawed in transit, or is not what you ordered, contact us on WhatsApp or by email and we will put it right.
How can I pay?
By bank transfer. After you place your order we send our account details to you, along with the confirmed total. Delivery charges are still paid directly to the rider when your order arrives.
How much is delivery?
Delivery charges vary by area within Lahore and are not included in the product prices. The charge is paid directly to the rider when your order arrives. We confirm the amount with you by phone before your order is packed.
Are the prices fixed?
Prices are subject to change with ingredient and packaging costs. The prices on the menu page are current. Delivery is charged separately and paid to the rider.
Do you offer personalized diet plans or nutrition coaching in Lahore?
Yes. OnDiet Kitchen offers dietitian-led Personalized Nutrition Coaching in Lahore, with a nutrition and weight-loss plan built around your goals, routine and food preferences. It is separate from our frozen food. See the Personalized Nutrition Coaching page or message us on WhatsApp for fees and availability.